Purpose Offshoring has been studied widely in the literature on strategic management and international business. However, apart from its consideration as an administrative activity, scant attention has been paid to the offshoring of the human resource (HR) function. Research in this regard has...

Purpose The purpose of this paper is to identify the key antecedents and consequences of bank reputation and whether their relative importance varies across countries. Design/methodology/approach The sample consists of 900 bank customers, representative of the national populations in the UK...