<title>ABSTRACT</title> The purpose of this study was to determine whether doctoral business students' perceptions of private and public institutions differed and whether these differences provide the potential for sustained competitive advantage. The results of this study indicate that private institutions...

Purpose – This paper aims to investigate the extent to which a firm's customer focus drives several interlinked facets of supply chain management and their relationships to customer service and financial performance. Design/methodology/approach – Drawing on diverse streams of research, the...

Purpose Drawing on the customer value-based theory and the resource dependency theory, the purpose of this paper is to investigate how Chinese third-party logistics (3PL) providers leverage their customer orientation to improve operational performance directly in a stable environment or through...