In recent years, online markets have exploded as a meeting point for businesses and consumers. By studying the online tourist services market, the present study offers a model that explains the process of loyalty generation in online markets. The authors apply structural equation modeling to a...

The objective of this study is to analyse how certain factors may influence satisfaction derived from the positive effects of implementing the EN 9100 Standard in the Spanish aerospace industry. A multiple linear regression model has been created, which includes data gathered from 115 valid...

Purpose - The aim of this paper is to measure the effects of universities' ethical management and positive impact on society affect the faculty engagement through the mediating effect of organizational legitimacy. Design/methodology/approach - Engaged employees are characterized by better...

The correct management of reputation and image can be crucial to guarantee organizationś survival and success. However, the lack of clarity regarding the relationship and differences between image and reputation still exist since scholars have considered them related constructs with differences...