Purpose: To address critical research gaps in the extant literature, the present study develops a model that links language constraints in hotel attributes—core and facilitating––with consumers' offendedness (CO) and examines the consequent behavioral intentions of an offended consumer....

Purpose – The purpose of this paper is to examine the use of smartphone apps as tools to promote healthy eating behaviors, especially when ordering food and drinks in restaurants. This paper also aims to develop a conceptual model based on literature to test users' intention to use smartphone...

The paper is to investigate the role of social factors that influence the fossilization of learners’ interlanguage. In this context, "fossilization" refers to the stopping in the acquisition of a second language (L2) short of native-like proficiency(Towell and Hawkins, 1994). The paper begins...

Purpose: The present study unveils the service encounter barriers – interactional and instructional – faced by foreign consumers at food and beverage restaurants in China. It builds a conceptual framework and examines (1) how service encounter barriers create situational abnormality, (2)...