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Sostenibilidad y gastronomía local en los destinos turísticos en el contexto de la Covid-19

Tena, Miguel Ángel Moliner; Tirado, Diego Monferrer; … - In: Revista de marketing y publicidad : revista semestral (2022/2023) 6, pp. 7-34

Persistent link: https://www.econbiz.de/10014388900

Co-creating customer experiences in service ecosystems : a study in a tourist destination

Monferrer Tirado, Diego; Moliner Tena, Miguel Angel; … - In: The journal of services marketing 38 (2024) 10, pp. 1-16

Persistent link: https://www.econbiz.de/10015207222

Social value in retail banking

Roig, Juan Carlos Fandos; Guillén, Marta Estrada; … - In: The international journal of bank marketing : IJBM 31 (2013) 5, pp. 348-367

Persistent link: https://www.econbiz.de/10009787622

Service quality in bank during an economic crisis

Monferrer-Tirado, Diego; Guillén, Marta Estrada; Roig, … - In: The international journal of bank marketing : IJBM 34 (2016) 2, pp. 235-259

Persistent link: https://www.econbiz.de/10011486818

Network market and entrepreneurial orientations as facilitators of international performance in born globals : the mediating role of ambidextrous dynamic capabilities

Monferrer, Diego; Moliner, Miguel Ángel; Irún, Beatriz; … - In: Journal of business research : JBR 137 (2021), pp. 430-443

Persistent link: https://www.econbiz.de/10012665803

Improving relationship quality during the crisis

Guillén, Marta Estrada; Monferrer-Tirado, Diego; … - In: The service industries journal 40 (2020) 3/4, pp. 268-289

Persistent link: https://www.econbiz.de/10012208503

Sustainable service ecosystems from the transformative value perspective : a study in tourism destinations

Moliner-Tena, Miguel Ángel; Monferrer-Tirado, Diego; … - In: Corporate social responsibility and environmental management 30 (2023) 1, pp. 342-357

Persistent link: https://www.econbiz.de/10014245819

Memorable customer experiences and autobiographical memories : from service experience to word of mouth

Moliner-Tena, Miguel A.; Monferrer-Tirado, Diego; … - In: Journal of retailing and consumer services 72 (2023), pp. 1-11

Persistent link: https://www.econbiz.de/10014253530

Service quality in a post-crisis context: emotional effects and behaviours

Arguello, Manuel Idrovo; Monferrer Tirado, Diego; … - In: International Journal of Bank Marketing 38 (2019) 1, pp. 175-198

Purpose: The purpose of this paper is to analyse the influence of service quality dimensions as determinants of the emotional and relational behaviours experienced by the client in bank branches in the post-crisis context experienced by Spanish financial institutions....

Persistent link: https://www.econbiz.de/10012068828

Guest editorial: consumer vulnerability in the banking context

Monferrer Tirado, Diego; Moliner Tena, Miguel Ángel - In: International journal of bank marketing 42 (2024) 6, pp. 1145-1147

Persistent link: https://www.econbiz.de/10015057264