Jeon, Moo-Kyeong; Yoon, Hyun Joong; Yang, Yuha - In: Administrative Sciences : open access journal 12 (2022) 1, pp. 1-19
by married women working in call centers. We developed the model of emotional dissonance influencing intrinsic motivation … related to intrinsic motivation. Both work overload and work-family conflict were found to be significant moderators that … emotional dissonance and intrinsic motivation. Theoretical and practical implications on emotional labor and emotional …