Introduction -- Background of Key Concepts -- An Overview of Banking Sector -- A Morphological Analysis of Research Literature on Lean Six Sigma for Services -- Lean Six Sigma Projects in Banking Firms – Analysis of Implementation Cases -- Lean Six Sigma as a Dynamic Capability – An Analysis...

Einleitung -- Hintergrund der Schlüsselkonzepte -- Ein Überblick über den Bankensektor -- Eine morphologische Analyse der Forschungsliteratur zu Lean Six Sigma für Dienstleistungen -- Lean Six Sigma-Projekte in Bankunternehmen - Analyse von Implementierungsfällen -- Lean Six Sigma als...

Purpose: Lean Six Sigma (LSS) has been accepted globally across the service sector as a management strategy for achieving process excellence. In the past one decade, the application and success of LSS in services is remarkable across Information Technology (IT) organisations. However academic...

Purpose: The purpose of this paper is to review the existing literature on Lean Six Sigma (LSS) for services, construct a morphological analysis (MA) framework and identify research gaps to point to future research possibilities and priorities. Design/methodology/approach: The MA framework is...

Purpose: The purpose of this paper is to demonstrate the applicability and impact of Lean Six Sigma (LSS), a contemporary quality excellence methodology, for improving education system in a reputed University in Iran. Design/methodology/approach: The paper follows a case study approach...