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Perceptions of Internet banking users : a structural equation modelling (SEM) approach
George, Ajimon - In: IIMB management review 30 (2018) 4, pp. 357-368
Persistent link: https://www.econbiz.de/10012042009
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E-service quality subdimensions and their effects upon users' behavioural and praising intentions in internet banking services
Kuzey, Cemil; Dinc, Muhammet Sait; Gungormus, Ali Haydar - In: International journal of business innovation and … 35 (2024) 3, pp. 412-428
Persistent link: https://www.econbiz.de/10015339270
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Dimensions of e-banking and the mediating role of customer satisfaction : a structural equation model approach
Minhaj, Syed Mohd; Khan, M. Altaf - In: International journal of business innovation and … 36 (2025) 1, pp. 42-57
Persistent link: https://www.econbiz.de/10015358557
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Understanding the service quality and customer satisfaction of mobile banking in Bangladesh : using a structural equation model
Khan, Abdul Gaffar; Lima, Reshma Pervin; Mahmud, Md. Shahed - In: Global business review 22 (2021) 1, pp. 85-100
Persistent link: https://www.econbiz.de/10012483214
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Modified SERVQUAL model and effects of customer attitude and technology on customer satisfaction in banking industry : mediation, moderation and conditional process analysis
Ahmed, Rizwan Raheem; Vveinhardt, Jolita; … - In: Journal of business economics and management 18 (2017) 5, pp. 974-1004
Persistent link: https://www.econbiz.de/10011781016
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Re-examining and empirically validating the End User Computing Satisfaction models for satisfaction measurement in the internet banking context
Marakarkandy, Bijith; Yajnik, Nilay - In: The international journal of bank marketing : IJBM 31 (2013) 6, pp. 440-455
Persistent link: https://www.econbiz.de/10010189492
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A study on customers perception towards online banking during Covid-19
Cherukur, Ram Babu; Sivakumar S - In: Journal of Contemporary Issues in Business and Government 26 (2020) 2, pp. 980-986
Persistent link: https://www.econbiz.de/10012544290
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The effect of the internet banking service quality on customer satisfaction : case study: Refah bank in Tehran
Nazeri, Ali; Soofifard, Rahman; Ebrahimi, Mohsen; … - In: International journal of services and operations management 34 (2019) 1, pp. 65-80
Persistent link: https://www.econbiz.de/10012144971
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Service quality, customer satisfaction, and customer loyalty in Indian commercial banks
Lenka, Usha; Suar, Damodar; Mohapatra, Pratap K. - In: Journal of entrepreneurship 18 (2009) 1, pp. 47-64
Persistent link: https://www.econbiz.de/10003862535
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Measurement of e-banking services quality : an empirical experimentation in Jordan
Alawneh, Ali; Al Diabat, Mofleh - In: International journal of business information systems : … 23 (2016) 4, pp. 522-542
Persistent link: https://www.econbiz.de/10011637564