Purpose The purpose of this paper is to analyze how Information technology (IT) controls influence the control environment’s components and the internal control system. Design/methodology/approach This paper aims to highlight how IT controls enable to improve the control environment assessment...

Purpose: The paper aims to shed new light on the process of value creation and business model innovation resulting from circular economy in the context of smart tourism. Design/methodology/approach: The study embraces a qualitative and exploratory approach related to a single case study. Data...

Purpose: This paper aims to demonstrate how the integration of netnography and business analytics can support companies in the process of value creation from social big data by leveraging on customer relationship management and customer knowledge management (CKM). Design/methodology/approach:...

Purpose: This paper aims to highlight how big social data (BSD) and analytics exploitation may help destination management organisations (DMOs) to understand tourist behaviours and destination experiences and images. Gathering data from two different sources, Flickr and Twitter, textual and...