Zhao, Xiaohui; Yongchareon, Sira; Cho, Nam-Wook - In: Business Process Management Journal 27 (2021) 3, pp. 779-795
Purpose: The purpose of this research is to explore the ways of integrating situational awareness into business process management for the purpose of realising hyper automated business processes. Such business processes will help improve their customer experiences, enhance the reliability of...