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Organizational drivers of relationship trust : an investigation of service exporters

Lu, Vinh Nhat - In: Journal of relationship marketing : innovations & … 8 (2009) 4, pp. 330-355

Persistent link: https://www.econbiz.de/10003940838

Service robots, customers and service employees : what can we learn from the academic literature and where are the gaps?

Lu, Vinh Nhat; Wirtz, Jochen; Kunz, Werner H.; Paluch, … - In: Journal of Service Theory and Practice 30 (2020) 3, pp. 361-391

Purpose: Robots are predicted to have a profound impact on the service sector. The emergence of robots has attracted increasing interest from business scholars and practitioners alike. In this article, we undertake a systematic review of the business literature about the impact of service...

Persistent link: https://www.econbiz.de/10012279109

Keeping the faith! : drivers of participation in spiritually-based communities

Granger, Karen; Lu, Vinh Nhat; Conduit, Jodie; Veale, … - In: Journal of business research : JBR 67 (2014) 2, pp. 68-75

Persistent link: https://www.econbiz.de/10010237675

Building a theoretical framework for e-service export performance

Lu, Vinh Nhat; Hill, Sally Rao - In: International journal of business environment : IJBE 2 (2008/09) 2, pp. 133-152

Persistent link: https://www.econbiz.de/10003760441

Managing governmental business relationships : the impact of organisational culture difference and compatibility

Lu, Vinh Nhat; Plewa, Carolin; Ho, Joanne - In: Australasian marketing journal 24 (2016) 1, pp. 93-100

Persistent link: https://www.econbiz.de/10011484689

In pursuit of service excellence : investigating the role of psychological contracts and organizational identification of frontline hotel employees

Lu, Vinh Nhat; Capezio, Alessandra; Restubog, Simon Lloyd D. - In: Tourism management : research, policies, practice 56 (2016), pp. 8-19

Persistent link: https://www.econbiz.de/10011513050

Does anger expression help or harm leader effectiveness? : the role of competence-based versus integrity-based violations and abusive supervision

Wang, Lu; Restubog, Simon; Shao, Bo; Lu, Vinh Nhat; … - In: Academy of Management journal : AMJ 61 (2018) 3, pp. 1050-1072

Persistent link: https://www.econbiz.de/10011885677

Effective sense-and-respond strategies : mediating roles of exploratory and exploitative innovation

Ngo, Liem Viet; Bucic, Tania; Sinha, Ashish; Lu, Vinh Nhat - In: Journal of business research : JBR 94 (2019), pp. 154-161

Persistent link: https://www.econbiz.de/10011947341

Transforming marketing education : historical, contemporary and future perspectives

Brennan, Linda; Lu, Vinh Nhat; Von der Heidt, Tania - In: Australasian marketing journal 26 (2018) 2, pp. 65-69

Persistent link: https://www.econbiz.de/10011900948

Work integrated learning in international marketing : student insights

Lu, Vinh Nhat; Scholz, Brett; Nguyen, Long Thang Van - In: Australasian marketing journal 26 (2018) 2, pp. 132-139

Persistent link: https://www.econbiz.de/10011901554