Goyal, Gaurav; Samalia, Harsh Vardhan; Verma, Piyush - In: International Journal of Quality & Reliability Management 34 (2017) 9, pp. 1568-1591
Purpose The purpose of this paper is to identify and rank the contextual relationship among the quality management (QM) constructs for manufacturing and its related service organizations providing integrated value bundles, which has got limited research attention. Design/methodology/approach The...