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Chinese hotel employees in the smiling masks : roles of job satisfaction, burnout, and supervisory support in relationships between emotional labor and performance

Chen, Ziguang; Sun, Hongwei; Lam, Wing; Hu, Qing; Huo, … - In: The international journal of human resource management 23 (2012) 4, pp. 826-845

Persistent link: https://www.econbiz.de/10009503774

Am I the only one this supervisor is laughing at? : effects of aggressive humor on employee strain and addictive behaviors

Huo, Yuanyuan; Lam, Wing; Chen, Ziguang - In: Personnel psychology : a journal of applied research 65 (2012) 4, pp. 859-885

Persistent link: https://www.econbiz.de/10009678859

When do frontline hospitality employees take charge? : prosocial motivation, taking charge, and job performance : the moderating role of job autonomy

Cai, Zhenyao; Huo, Yuanyuan; Lan, Junbang; Chen, Ziguang; … - In: The Cornell hospitality quarterly 60 (2019) 3, pp. 237-248

Persistent link: https://www.econbiz.de/10012106849

Uncovering the impact of triadic relationships within a team on job performance : an application of balance theory in predicting feedback‐seeking behaviour

Lan, Junbang; Huo, Yuanyuan; Cai, Zhenyao; Wong, Chi‐Sum - In: Journal of Occupational and Organizational Psychology 93 (2020) 3, pp. 654-686

Persistent link: https://www.econbiz.de/10012282998

Standing in my customer's shoes: Effects of customer‐oriented perspective taking on proactive service performance

Huo, Yuanyuan; Chen, Ziguang; Lam, Wing; Woods, Stephen A. - In: Journal of Occupational and Organizational Psychology 92 (2018) 2, pp. 255-280

Persistent link: https://www.econbiz.de/10012094491

Chinese hotel employees in the smiling masks: roles of job satisfaction, burnout, and supervisory support in relationships between emotional labor and performance

Chen, Ziguang; Sun, Hongwei; Lam, Wing; Hu, Qing; Huo, … - In: The international journal of human resource management 23 (2012) 4, pp. 826-846

Persistent link: https://www.econbiz.de/10009819191

Making LMX leadership work in China

Chen, Ziguang; Lam, Wing - In: New multinational network sharing, (pp. 65-77). 2007

Persistent link: https://www.econbiz.de/10003550255

Effects of perceptions on LMX and work performance: Effects of supervisors’ perception of subordinates’ emotional intelligence and subordinates’ perception of trust in the supervisor on LMX and, consequently, performance

Chen, Ziguang; Lam, Wing; Zhong, Jian - In: Asia Pacific Journal of Management 29 (2012) 3, pp. 597-616

There are few studies on how the perception of supervisors by their subordinates contributes to high-quality leader-member exchange (LMX). We thus propose that the trust perception of supervisors by their subordinates can help explain the development of high-quality LMX. Furthermore, the trust...

Persistent link: https://www.econbiz.de/10010862966

Relationship between leader–member exchange and organizational citizenship behaviors: Examining the moderating role of empowerment

Zhong, Jian; Lam, Wing; Chen, Ziguang - In: Asia Pacific Journal of Management 28 (2011) 3, pp. 609-626

Persistent link: https://www.econbiz.de/10009326697

Hedonic Evaluation over Short and Long Retention Intervals: The Mechanism of the Peak–End Rule

Geng, Xiaowei; Chen, Ziguang; Lam, Wing; Zheng, Quanquan - In: Journal of behavioral decision making 26 (2013) 3, pp. 225-236

Persistent link: https://www.econbiz.de/10010139039