Purpose – The UK Chinook helicopter is a utility and attack helicopter being operated by the Royal Air Force (RAF). Its versatile nature is of enormous importance to the strategic capability of the RAF's operations. The purpose of this paper is to utilise systems-based forecasting to conduct...

Purpose – The purpose of this study is to examine whether individual demographic and socio-cultural factors affect actions taken by consumers in relation to ethical violations and failure (or perceived ethical violations and failure) by service operations firms. Design/methodology/approach –...

Purpose – Real operational data are used to optimise the performance measurement of air cargo capacity demand management at Virgin Atlantic Cargo by identifying the best KPIs from the range of outcome-based KPIs in current use. Design/methodology/approach – Intelligent fuzzy multi-criteria...

Purpose – This paper seeks to set out opportunities for the development of a UK‐focused feasibility and sizing model utilising linear programming. Design/methodology/approach – Optimisation of the model is conducted using integer linear programming developed using Excel Solver. Findings...

Purpose – Virgin Atlantic Cargo is one of the largest air freight operators in the world. As part of a wider strategic development initiative, the company has identified forecasting accuracy as of strategic importance to its operational efficiency. This is because accurate forecast enables the...

Purpose – Current research in the area of risk management within small and medium-sized enterprises (SMEs) appears predisposed towards risk, predominantly dealing with the willingness of SMEs to take on losses. However, in this pilot study, the authors aim to focus on a different aspect of...

This paper explores the impact of regulations on the perceptions and management of risk. The study focuses on Zimbabwean banks. We evaluated the influence of banking regulatory policy using data gathered from a Regulatory Impact Assessment (RIA) questionnaire and data measuring annual overall...