This paper is Bob Dick’s latest conceptualisation of much of his extensive work (including his AREOL course: action research and evaluation online). His focus is on postgraduate programs. He discusses the choices that a postgraduate student faces in conducting action research: as a technician...

I have observed over the last decade that managers' perceptions of interpersonal conflict are changing. Ten years ago, there was a tendency either to deny that conflict was usual, or to complain that it was frequent, but should not be. When managers were asked what aspects of human behaviour...