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Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation

Schaarschmidt, Mario; Walsh, Gianfranco; Evanschitzky, … - In: Journal of service research : JSR 21 (2018) 1, pp. 119-134

Persistent link: https://www.econbiz.de/10011855783

Hybrid offerings sales capability : conceptualization, scale development and validation

Schaarschmidt, Mario; Walsh, Gianfranco; Evanschitzky, … - In: British journal of management 33 (2022) 3, pp. 1560-1583

Persistent link: https://www.econbiz.de/10013331139

Einbindung externer Ressourcen als Open Service Innovation in Business to Business Märkten

Schaarschmidt, Mario; Walsh, Gianfranco; Korflesch, … - In: Management von Service Innovationen in …, (pp. 291-314). 2012

Persistent link: https://www.econbiz.de/10009514296

Perceived external reputation as a driver of organizational citizenship behavior : replication and extension

Schaarschmidt, Mario; Walsh, Gianfranco; Ivens, Stefan - In: Corporate reputation review : an international journal 18 (2015) 4, pp. 314-336

Persistent link: https://www.econbiz.de/10011474515

Customer-induced interactions and innovation in professional services : the case of software customisation

Schaarschmidt, Mario; Walsh, Gianfranco; Bertram, Matthias - In: International journal of innovation management 19 (2015) 2, pp. 1-30

Persistent link: https://www.econbiz.de/10011309445

Surface-acting outcomes among service employees with two jobs : investigating moderation and mediation effects

Walsh, Gianfranco; Dahling, Jason J.; Schaarschmidt, Mario - In: Journal of service management 27 (2016) 4, pp. 534-562

Persistent link: https://www.econbiz.de/10011563670

Employees' company reputation-related social media competence : scale development and validation

Walsh, Gianfranco; Schaarschmidt, Mario; Korflesch, … - In: Journal of interactive marketing : a quarterly … 36 (2016), pp. 46-59

Persistent link: https://www.econbiz.de/10011615970

Front line service providers with two jobs : antecedents of naturally felt emotions

Walsh, Gianfranco; Schaarschmidt, Mario - In: The Routledge handbook of service research insights and …, (pp. 214-226). 2020

Persistent link: https://www.econbiz.de/10012238635

Cross-cultural assessment of a short scale to measure employees' company reputation-related social media competence

Walsh, Gianfranco; Schaarschmidt, Mario; Teng, Lefa - In: Corporate reputation review : an international journal 23 (2020) 2, pp. 78-91

Persistent link: https://www.econbiz.de/10012296147

Online-Reputationskompetenz von Mitarbeitern : mit Social-Media-Reputationsmanagement das Unternehmensimage stärken

Schaarschmidt, Mario (ed.); Walsh, Gianfranco (ed.); … - 2019

Herausforderung der Messung von Kompetenzen zur Social-Media-Nutzung -- Die Rolle von Social Media Guidelines -- Ein Blended-Learning-Konzept zur Qualifizierung von Mitarbeitenden -- Analyse von Unternehmensbewertungsportalen -- Treiber des sog. "Bad Mouthings" im Unternehmenskontext --...

Persistent link: https://www.econbiz.de/10012402255