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Customer aggression, employee...
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Liu, Xiangmin
37
Yanadori, Yoshio
36
Van Jaarsveld, Danielle
22
Zhang, Liang
17
Ehrenberg, Ronald G.
7
Kwon, Hyunji
6
Walker, David D.
6
Cui, Victor
5
Frost, Ann C.
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van Jaarsveld, Danielle D.
5
Groth, Markus
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Raghuram, Sumita
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Subramony, Mahesh
4
Batt, Rosemary
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Kato, Takao
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Li, Yixuan
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Nikookar, Ethan
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Restubog, Simon Lloyd D.
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Sieben, Inge
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Wang, Mo
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van Jaarsveld, Danielle
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4
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3
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Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
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ECONIS (ZBW)
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OLC EcoSci
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RePEc
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1
Customer aggression, employee voice and quit rates : evidence from the frontline service workforce
Liu, Xiangmin
;
Van Jaarsveld, Danielle
;
Yanadori, Yoshio
- In:
British journal of industrial relations : BJIR ; an …
60
(
2022
)
2
,
pp. 348-370
Persistent link: https://www.econbiz.de/10013190938
Saved in:
2
The influence of capital structure on strategic human capital : evidence from US and Canadian firms
Liu, Xiangmin
;
Van Jaarsveld, Danielle
;
Batt, Rosemary L.
; …
- In:
Journal of management : JOM
40
(
2014
)
2
,
pp. 422-448
Persistent link: https://www.econbiz.de/10010246075
Saved in:
3
The relationships of informal high performance work practices to job satisfaction and workplace profitability
Yanadori, Yoshio
;
Van Jaarsveld, Danielle
- In:
Industrial relations : a journal of economy & society
53
(
2014
)
3
,
pp. 501-534
Persistent link: https://www.econbiz.de/10010399393
Saved in:
4
Collective representation among high-tech workers at Microsoft and beyond : lessons from WashTech/CWA
Van Jaarsveld, Danielle
- In:
Industrial relations : a journal of economy & society
43
(
2004
)
2
,
pp. 364-385
Persistent link: https://www.econbiz.de/10002033338
Saved in:
5
It's all in the mix : determinants and consequences of workforce blending in call centres
Kwon, Hyunji
;
Van Jaarsveld, Danielle
- In:
Human relations
66
(
2013
)
8
,
pp. 1075-1100
Persistent link: https://www.econbiz.de/10009787370
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6
Call centers : emotional labor over the phone
Van Jaarsveld, Danielle
;
Poster, Winifred R.
- In:
Emotional labor in the 21st century : diverse …
,
(pp. 153-173)
.
2013
Persistent link: https://www.econbiz.de/10009663194
Saved in:
7
The role of job demands and emotional exhaustion in the relationship between customer and employee incivility
Van Jaarsveld, Danielle
;
Walker, David D.
;
Skarlicki, …
- In:
Journal of management : JOM
36
(
2010
)
6
,
pp. 1486-1504
Persistent link: https://www.econbiz.de/10008701401
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8
Industrial relations and labour market segmentation in Dutch call centres
Van Jaarsveld, Danielle
;
Grip, Andries de
;
Sieben, Inge
- In:
European journal of industrial relations
15
(
2009
)
4
,
pp. 417-435
Persistent link: https://www.econbiz.de/10003916048
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9
The effects of institutional and organizational characteristics on work force flexibility: evidence from call centers in three liberal market economies
Van Jaarsveld, Danielle
;
Kwon, Hyunji
;
Frost, Ann C.
- In:
ILR review : the journal of work and policy
62
(
2008/09
)
4
,
pp. 573-601
Persistent link: https://www.econbiz.de/10003883043
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10
Labour market segmentation revisited : a study of the Dutch call centre sector
Grip, Andries de
(
contributor
);
Sieben, Inge
(
contributor
); …
-
2006
Persistent link: https://www.econbiz.de/10003391247
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