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Exploring the boundary conditions and the mechanisms linking coworker negative emotional expressions to employee prohibitive voice and interpersonal deviance
Achyldurdyyeva, Mayya; Chi, Nai-Wen; Chen, Pei-Chi - In: Human performance 34 (2021) 5, pp. 368-384
Persistent link: https://www.econbiz.de/10012653624
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Relationship matters : how relational factos moderate the effects of emotional labor on long-term customer outcomes
Chi, Nai-Wen; Chen, Pei-Chi - In: Journal of business research : JBR 95 (2019), pp. 277-291
Persistent link: https://www.econbiz.de/10011979954
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Service-oriented human resource practices and customer outcomes : the service-profit chain perspective
Chen, Pei-Chi; Chi, Nai-Wen - In: Personnel review 51 (2022) 4, pp. 1427-1448
Persistent link: https://www.econbiz.de/10013350893
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Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage : critical roles of service recovery behaviors
Wang, I-An; Chen, Pei-Chi; Chi, Nai-Wen - In: Journal of business research : JBR 154 (2023), pp. 1-17
Persistent link: https://www.econbiz.de/10013468630
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How do physical and social servicescapes shape the effects of positive affective displays on customer purchase outcomes?
Chen, Pei-Chi - In: The journal of services marketing 38 (2024) 5, pp. 601-618
Persistent link: https://www.econbiz.de/10015110403
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The effects of brand revitalisation and retro branding on brand and purchase outcomes : the moderating roles of consumer nostalgia proneness and self-construal
Chen, Pei-Chi - In: Journal of marketing management : JMM ; journal of the … 38 (2022) 7/8, pp. 771-799
Persistent link: https://www.econbiz.de/10013206760
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Is cash always king? Bundling product-cause fit and product type in cause-related marketing
Chang, Chun-Tuan; Chen, Pei-Chi; Marcos Chu, Xing-Yu; … - In: Psychology & Marketing 35 (2018) 12, pp. 990-1009
Persistent link: https://www.econbiz.de/10012083935
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The Effects of a Pesticide Tax on Agricultural Production and Profits
Chen, Pei-Chi; McIntosh, Christopher S.; Epperson, James E. - In: Journal of Agribusiness 12 (1994) 2
Persistent link: https://www.econbiz.de/10008530596
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The coordination processes and dynamics within the inter-organizational context of contract-based outsourced engineering projects
Chen, Chung-Yang; Chen, Pei-Chi; Lu, Yeh-Er - In: Journal of engineering and technology management : JET-M 30 (2013) 2, pp. 113-135
Persistent link: https://www.econbiz.de/10010104923
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Teaching quality in higher education : an introductory review on a process-oriented teaching-quality model
Chen, Chung-yang; Chen, Pei-chi; Chen, Pei-ying - In: Total quality management & business excellence : an … 25 (2014) 1, pp. 36-56
Persistent link: https://www.econbiz.de/10010234661