Organisations have shifted from traditional beliefs to the incorporation of agile methods for attaining high levels of performance through its established goals and objectives. Emotional intelligence (EI) is envisaged to contribute to the achievement of higher levels of performance. With the...

What drives citizen satisfaction and trust with U.S. federal government agencies? Are these determinants constant across agencies, or do they differ? In this paper, we examine elements of citizen perceived performance as determinants of satisfaction and trust in federal agencies using a...

Building a sustainable performance system at the level of the local public administrations must have as starting point the local public administration's (LPA) mission and must go down to the level of the individual. This system must follow the external performance that it delivers to the...