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Two-directional convergence of platform and pipeline business models

Mody, Makarand; Wirtz, Jochen; So, Kevin Kam Fung; … - In: Journal of Service Management 31 (2020) 4, pp. 693-721

Purpose: This article examines the new phenomenon of the convergence of platform and pipeline business models. It examines the potential synergies and challenges for platforms to add pipeline components and vice versa for pipeline businesses. Design/methodology/approach: This paper uses a...

Persistent link: https://www.econbiz.de/10012278750

Artificial intelligence in hospitality and tourism : insights from industry practices, research literature, and expert opinions

Kim, Hyunsu; So, Kevin Kam Fung; Shin, Seunghun; Li, Jing - In: Journal of hospitality & tourism research : JHTR ; the … 49 (2025) 2, pp. 366-385

Persistent link: https://www.econbiz.de/10015193312

Cross-validating the measurement scale for consumers' experience with hospitality and tourism technology : a multi-sector approach

Shin, Hyejo Hailey; So, Kevin Kam Fung; Jeong, Miyoung - In: International journal of contemporary hospitality management 36 (2024) 12, pp. 4215-4236

Persistent link: https://www.econbiz.de/10015145523

Service robots : applying social exchange theory to better understand human-robot interactions

Kim, Hyunsu; So, Kevin Kam Fung; Wirtz, Jochen - In: Tourism management : research, policies, practice 92 (2022), pp. 1-15

Persistent link: https://www.econbiz.de/10013326674

Extending the tourism experience : the role of customer engagement

So, Kevin Kam Fung; King, Ceridwyn; Sparks, Beverley - In: Customer engagement : contemporary issues and challenges, (pp. 236-253). 2016

Persistent link: https://www.econbiz.de/10011430766

Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern

Sparks, Beverley; So, Kevin Kam Fung; Bradley, Graham L. - In: Tourism management : research, policies, practice 53 (2016), pp. 74-85

Persistent link: https://www.econbiz.de/10011440024

Increasing experiential value and relationship quality : an investigation of pop-up dining experiences

Taylor, Scott; DiPietro, Robin B.; So, Kevin Kam Fung - In: International journal of hospitality management 74 (2018), pp. 45-56

Persistent link: https://www.econbiz.de/10011924599

Brand management in the era of social media : social visibility of consumption and customer brand identification

So, Kevin Kam Fung; Wu, Luorong; Xiong, Lina; King, Ceridwyn - In: Journal of travel research : a quarterly publication of … 57 (2018) 6, pp. 727-742

Persistent link: https://www.econbiz.de/10011927123

Technology readiness and customer satisfaction with travel technologies : a cross-country investigation

Wang, Ying; So, Kevin Kam Fung; Sparks, Beverley - In: Journal of travel research : a quarterly publication of … 56 (2017) 5, pp. 563-577

Persistent link: https://www.econbiz.de/10011687294

What technology-enabled services do air travelers value? : investigating the role of technology readiness

Wang, Ying; So, Kevin Kam Fung; Sparks, Beverley - In: Journal of hospitality & tourism research : JHTR ; the … 41 (2017) 7, pp. 771-796

Persistent link: https://www.econbiz.de/10011746974