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Consumer behaviour
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Klaus, Philipp
73
Kuppelwieser, Volker
40
Manthiou, Aikaterini
39
Kuppelwieser, Volker G.
27
Finsterwalder, Jörg
11
Maklan, Stan
9
Kang, Juhee
7
Klaus, Phil
7
Bang, Nguyen
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Chiang, Lanlung
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Edvardsson, Bo
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Sarstedt, Marko
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Tang, Liang
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Van Ha Luong
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Tarquini-Poli, Annalisa
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Hyun, Sunghyup Sean
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G. Kuppelwieser, Volker
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Journal of retailing and consumer services
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International journal of advertising : the quarterly review of marketing communications
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JOBR-D-21-03301
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Journal of Business Research
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Journal of Research in Interactive Marketing
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Journal of Service Management: Volume 25, Issue 2
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ECONIS (ZBW)
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1
Consumer responses to planned obsolescence
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 157-165
Persistent link: https://www.econbiz.de/10011995548
Saved in:
2
Le chaînon manquant : l’équité comme déterminant ultime de la rentabilité des services?!
Kuppelwieser, Volker
;
Klaus, Philipp
;
Baruch, Yehuda
; …
- In:
Recherche et applications en marketing
33
(
2018
)
2
,
pp. 50-79
Persistent link: https://www.econbiz.de/10012024150
Saved in:
3
The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
4
The sorrows of methods researchers
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
The journal of services marketing
39
(
2025
)
1
,
pp. 1-3
Persistent link: https://www.econbiz.de/10015207228
Saved in:
5
Editorial: guiding directions and propositions : placing dynamics at the heart of customer experience (CX) research
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-3
Persistent link: https://www.econbiz.de/10012434360
Saved in:
6
Revisiting the age construct : implications for service research
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
Journal of service research
24
(
2021
)
3
,
pp. 372-389
Persistent link: https://www.econbiz.de/10012592944
Saved in:
7
Measuring customer experience quality : the EXQ scale revisited
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
Journal of business research : JBR
126
(
2021
),
pp. 624-633
Persistent link: https://www.econbiz.de/10012494329
Saved in:
8
Special issue: keeping up with methods : service marketing research
Kuppelwieser, Volker
(
ed.
);
Klaus, Philipp
(
ed.
)
-
2025
Persistent link: https://www.econbiz.de/10015207245
Saved in:
9
Future research directions : enhancing the citizenship experience
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
Journal of retailing and consumer services
81
(
2024
),
pp. 1-4
Persistent link: https://www.econbiz.de/10015117840
Saved in:
10
Quantifying the influence of customer experience on consumer share-of-category
Klaus, Philipp
;
Kuppelwieser, Volker
;
Heinonen, Kristina
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303364
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