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Profiting From Services and So...
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Dienstleistung
23
Marketing
16
Service quality
14
Dienstleistungsqualität
13
Dienstleistungsmarketing
12
Services marketing
12
Dienstleistungssektor
11
Beziehungsmarketing
10
Product quality
9
Produktqualität
9
Relationship marketing
9
Service industry
9
Services
8
Consumer behaviour
6
Customer satisfaction
6
Innovation
6
Konsumentenverhalten
6
Kundenzufriedenheit
6
Innovation management
5
Innovationsmanagement
5
Marketing theory
5
Marketingtheorie
5
Measurement
5
Messung
5
Qualität
5
Kundenwert
4
Performance measurement
4
Performance-Messung
4
Qualitätskontrolle
4
Theory
4
Customer value
3
Kundendienst
3
Research
3
Service innovation
3
Servicepolitik
3
Theorie
3
Vereinigte Staaten
3
Bibliometrics
2
Bibliometrie
2
Business services
2
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Undetermined
15
Free
4
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Article
102
Book / Working Paper
39
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Article in journal
25
Aufsatz in Zeitschrift
25
Aufsatz im Buch
6
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6
Lehrbuch
6
Textbook
5
research-article
2
Bibliografie
1
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1
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1
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1
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1
Graue Literatur
1
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1
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1
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1
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1
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1
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1
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Language
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English
70
Undetermined
68
German
3
Author
All
Zeithaml, Valarie A.
74
Brown, Stephen W.
43
Bitner, Mary Jo
31
Berry, Leonard L.
28
Parasuraman, A.
26
Brown, Stephen Walter
23
Gremler, Dwayne D.
12
Lemon, Katherine N.
10
Rust, Roland T.
10
Bettencourt, Lance A.
8
Michel, Stefan
8
Gallan, Andrew S.
6
Parasuraman, Ananthanarayanan
5
Brown, Stephen
4
Edvardsson, Bo
4
Fisk, Raymond P.
4
Malhotra, Arvind
4
Tax, Stephen S.
4
Meuter, Matthew L.
3
Ostrom, Amy L.
3
Reynoso, Javier
3
Sirianni, Nancy J.
3
Sundbo, Jon
3
Tronvoll, Bård
3
Gallan, Andrew
2
Goul, Michael
2
Jarvis, Cheryl Burke
2
Obenberger, Robert W.
2
Rubalcaba, Luis
2
Zeithaml, Carl P.
2
Bateson, John E. G.
1
Berry, Leonhard L.
1
Bond III, Edward U.
1
Boulding, William
1
Bowen, David E.
1
Brucks, Merrie
1
Burkhard, Kevin A.
1
Chandrashekaran, Murali
1
Chase, Richard B.
1
Colgate, Mark R.
1
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Centrum för Tjänsteforskning <Karlstad>
2
Stiftung Entwicklung und Frieden
1
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Journal of the Academy of Marketing Science
12
Journal of marketing
11
Marketing management : a quarterly business management publication of the American Marketing Association
9
Report / Marketing Science Institute
9
Business horizons
8
Journal of retailing
6
Business Horizons
5
International journal of service industry management : IJSIM
5
Journal of service management
5
California management review : CMR
4
MSI reports : working paper series
4
Journal of Service Management
2
Journal of service research : JSR
2
Sloan management review
2
The service industries journal
2
California management review
1
Consumer research and policy series
1
European Journal of Marketing
1
European journal of marketing : EJM
1
Global governance spotlight
1
Handbook of service science ; [Vol. 1]
1
Handbuch Dienstleistungsmanagement : von der strategischen Konzeption zur praktischen Umsetzung
1
Harvard business review : HBR
1
Harvard-Business-Manager : das Wissen der Besten
1
Issues in organization and management series
1
Journal of Consumer Marketing
1
Journal of Historical Research in Marketing
1
Journal of historical research in marketing
1
Journal of marketing education : JME
1
Journal of marketing management : MM
1
Journal of marketing research : JMR
1
Journal of service research
1
Journal of small business management : JSBM ; a joint publ. 4 times a year of the International Council for Small Business and the West Virginia University Bureau of Business Research
1
Louisiana State University. College of Business Administration. Division of Research. Occasional paper no. 15
1
M & O : tijdschr. voor organisatiekunde en sociaal beleid
1
Managing service quality : MSQ ; an international journal
1
McGraw-Hill Higher Education
1
McGraw-Hill series in marketing
1
Operations management : a strategic approach
1
Operations management ; Vol. 2
1
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Source
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ECONIS (ZBW)
57
OLC EcoSci
57
USB Cologne (EcoSocSci)
17
RePEc
5
Other ZBW resources
5
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1
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
2
Marketing theory : distinguished contributions
Fisk, Raymond P.
;
Brown, Stephen
-
1984
Persistent link: https://www.econbiz.de/10000332325
Saved in:
3
Postmodern marketing
Brown, Stephen
;
Brown, Stephen Walter
-
1995
-
1. publ.
Persistent link: https://www.econbiz.de/10000507753
Saved in:
4
Paradigms in service research
Tronvoll, Bård
;
Brown, Stephen Walter
;
Gremler, Dwayne D.
- In:
Journal of service management
22
(
2011
)
5
,
pp. 560-585
Persistent link: https://www.econbiz.de/10009405818
Saved in:
5
Branded service encounters : strategically aligning employee behavior with the brand positioning
Sirianni, Nancy J.
;
Bitner, Mary Jo
;
Brown, Stephen Walter
- In:
Journal of marketing
77
(
2013
)
6
,
pp. 108-123
Persistent link: https://www.econbiz.de/10010203344
Saved in:
6
Customer positivity and participation in services : an empirical test in a health care context
Gallan, Andrew S.
;
Jarvis, Cheryl Burke
;
Brown, Stephen …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
3
,
pp. 338-356
Persistent link: https://www.econbiz.de/10009747843
Saved in:
7
The secret to true service innovation
Bettencourt, Lance A.
;
Brown, Stephen Walter
;
Sirianni, …
- In:
Business horizons
56
(
2013
)
1
,
pp. 13-22
Persistent link: https://www.econbiz.de/10009706803
Saved in:
8
Shaping, organizing, and rethinking service innovation : a multidimensional framework
Rubalcaba-Bermejo, Luis
;
Michel, Stefan
;
Sundbo, Jon
; …
- In:
Journal of service management
23
(
2012
)
5
,
pp. 696-715
Persistent link: https://www.econbiz.de/10009666540
Saved in:
9
From goods to great : service innovation in a product-dominant firm
Bettencourt, Lance A.
;
Brown, Stephen Walter
- In:
Business horizons
56
(
2013
)
3
,
pp. 277-283
Persistent link: https://www.econbiz.de/10009757950
Saved in:
10
An expanded and strategic view of discontinuous innovations : deploying a service-dominant logic
Michel, Stefan
;
Brown, Stephen Walter
;
Gallan, Andrew S.
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
1
,
pp. 54-66
Persistent link: https://www.econbiz.de/10003679873
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