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Service excellence : creating...
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Beziehungsmarketing
17
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17
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12
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10
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10
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9
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Bolton, Ruth N.
87
Tarasi, Crina O.
13
Lemon, Katherine N.
9
Shankar, Venkatesh
8
Gustafsson, Anders
7
Walker, Beth A.
6
Bramlett, Matthew D.
5
Mende, Martin
5
Hutt, Michael D.
4
Parasuraman, A.
4
Smith, Amy K.
4
Verhoef, Peter C.
4
Witell, Lars
4
Bitner, Mary Jo
3
Chapman, Randall G.
3
Grewal, Dhruv
3
Gruber, Thorsten
3
Hoefnagels, Ankie
3
Kabadayi, Sertan
3
Levy, Michael
3
Migchels, Nanne
3
Montoya, Detra Y.
3
Wagner, Janet
3
Billett, Matthew T.
2
Bohlmann, Jonathan D.
2
Brodie, Roderick J.
2
Hollebeek, Linda D.
2
Hutt, Michael
2
Kandampully, Jay
2
McColl-Kennedy, Janet R.
2
Myers, Matthew B.
2
Qualls, William J.
2
Rosa, José Antonio
2
Selnes, Fred
2
Solnet, David
2
Walker, Beth
2
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1
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1
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1
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7
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6
MSI reports : working paper series
6
Marketing Science
6
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4
Journal of the Academy of Marketing Science
4
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
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Report / Marketing Science Institute
4
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3
Journal of service management
3
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2
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2
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2
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2
Retailing in the 21st century : current and future trends
2
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1
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1
Fundamentals of marketing research ; Vol. 3
1
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1
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1
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1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
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1
Journal of macromarketing
1
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1
Journal of service research
1
Marketing research : a magazine of management and applications
1
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1
Marketing-mix strategies - distribution strategy and pricing strategy
1
Marketing-mix strategies - product strategy and promotion strategy
1
Review of marketing research : Vol. 3
1
The European retail digest : the authoritative guide to trends and developments in retailing across Europe
1
The Routledge companion to strategic marketing
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ECONIS (ZBW)
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RePEc
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71
Six strategies for competing through service : an agenda for future research
Bolton, Ruth N.
;
Grewal, Dhruv
;
Levy, Michael
-
2009
Persistent link: https://www.econbiz.de/10003836306
Saved in:
72
An empirical analysis of determinants of retailer pricing strategy
Shankar, Venkatesh
;
Bolton, Ruth N.
-
2009
Persistent link: https://www.econbiz.de/10003836581
Saved in:
73
Special issue: service excellence
Bolton, Ruth N.
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10003438184
Saved in:
74
Six strategies for competing through service: an agenda for future research
Bolton, Ruth N.
;
Grewal, Dhruv
;
Levy, Michael
- In:
Journal of retailing
83
(
2007
)
1
,
pp. 1-4
Persistent link: https://www.econbiz.de/10003438190
Saved in:
75
Recent trends and emerging practices in retailer pricing
Bolton, Ruth N.
;
Shankar, Venkatesh
;
Montoya, Detra Y.
- In:
Retailing in the 21st century : current and future trends
,
(pp. 255-269)
.
2006
Persistent link: https://www.econbiz.de/10003146725
Saved in:
76
Recent trends and emerging practices in retailer pricing
Bolton, Ruth N.
;
Shankar, Venkatesh
;
Montoya, Detra Y.
- In:
Retailing in the 21st century : current and future trends
,
(pp. 301-318)
.
2010
Persistent link: https://www.econbiz.de/10003938763
Saved in:
77
Price-based global market segmentation for services
Bolton, Ruth N.
;
Myers, Matthew B.
-
2008
Persistent link: https://www.econbiz.de/10003655839
Saved in:
78
A triadic framework for collaborative consumption (CC) : motives, activities and resources & capabilities of actors
Benoit, Sabine
;
Baker, Thomas L.
;
Bolton, Ruth N.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 219-227
Persistent link: https://www.econbiz.de/10011745282
Saved in:
79
Balancing risk and return in a customer portfolio
Tarasi, Crina O.
;
Bolton, Ruth N.
;
Hutt, Michael
; …
- In:
MSI reports : working paper series
(
2009
)
4
,
pp. 49-76
Persistent link: https://www.econbiz.de/10003960977
Saved in:
80
How customer experience management reconciles strategy differences between East and West
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
3
,
pp. 273-295
Persistent link: https://www.econbiz.de/10012549083
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