Information processing technology has had a profound impact on organizations since the widespread adoption of computers in the 1950s. How will this technology influence management and organizations in the 1990s? Will there be a revolution of management theory and practice? The purpose of this...

We develop a model to predict 1) the use of a multifunctional, broker workstation with a windowed interface and 2) the relationship between workstation use and performance. Brokers and sales assistants in the private client group of a major investment bank use this workstation as an integral...