The current global business climate has not been favorable to most firms irrespective of industry affiliation. That condition necessitated companies to adopt operational excellence as a strategy for optimising output with little resources, reducing lead time with the efficient use of assets and...

The purpose of this study is to identify factors that are influencing customer service delivery of mobile banking services in Malaysian banking industry. The study also aimed at coming up with a new model describing customer service delivery. This study modified the concept of Kano's Model...

The difficulties that face small and medium organization in any field are severe nowadays. The importance of SMEs is vital. Different researchers have proposed different success factors for small and medium organization, like finance, skilled workforce, technology, innovation and most...