We consider a make-to-stock, finite-capacity production system with setup cost and delay-sensitive customers. To balance the setup and inventory related costs, the production manager adopts a two-critical-number control policy, where the production starts when the number of waiting customers...

We consider a queueing system in which customers are loss averse towards both price and delay attributes: customers compare these two attributes to their rational expectations of the outcomes, with losses being more painful than equal-sized gains being pleasant. We first study customers'...

This paper aims to examine and design operational strategies for mixed flows of autonomous vehicles (AVs) and human-driven vehicles (HVs). Unlike HV drivers who are heterogeneous in driving behaviors, AVs are expected to make optimal driving controls and improve mobility in platoons. Moreover,...

Problem definition: One prominent operational difference between JD and Tmall (Alibaba's online platform), two giant Chinese online retailers is that the former establishes, self-manages and provides the logistics service while the latter does not and relies on logistics outsourcing. Thus,...

Consider a single-server service system with uncertain quality level (which is assumed to be binary). Both the server and the customers know the distribution of quality levels and are engaged in the following two-stage game. In the first stage, the server commits to a strategy (possibly mixed)...