This chapter provides an overview of the broad field of Online Dispute Resolution (ODR), setting the stage for a more nuanced discussion of how e-mediation might contribute to dispute resolution mechanisms in the workplace. It describes the context in which e-mediation has developed and grown,...

This article is the second segment of a two-part series discussing teaching negotiation online. As higher education increasingly incorporates technology in the classroom and embraced online learning, the question arises of how the topic of negotiation can be taught via technology, and what must...

Purpose: Applying media synchronicity theory (MST) as a theoretical foundation, this paper aims to examine whether teams using multiple communication modes perform better on a complex intra-team task than those using a single mode. Design/methodology/approach: The authors adopted a...

Ever increasing globe-spanning business activity paired with the wide availability of the internet, even in remote places, has at once provoked and provided suitable communication means (e.g., email) for complex business communication and tasks such as negotiation. Current research cautions...

Cross-cultural collaboration through multicultural groups and teams is the current reality of international business. However, management research does not specifically address the process by which individuals from different national cultures come together to collaborate in an organizational...

The purpose of this research was to conduct an exploratory study comparing email to face-to-face negotiations primarily focusing on emotions across the two negotiation environments. We used a bargaining task with a negative bargaining zone for the negotiation and pre- and post-negotiation...

The following sections are included:Negotiation — Here, There, Online and EverywhereNegotiating Online Is Unavoidable — And Unavoidably DifferentThe Medium and the Message: A Theoretical ModelUsing Email: A Moving TargetNegotiating via Email: Eight Major ChallengesA Look AheadConclusion

Taking students of negotiation out into the field might be an excellent way to learn. However, taking your students to the Grand Bazaar of Istanbul, Cohn and Ebner point out, is educational all right, but it is expensive. So they turn their attention to what might be done with adventure learning...