Universities all over the world are now competing for customers, ranked positions and funding from stakeholders. To realize these goals and have competitive edge in national and international university education business, individual universities need to provide superior service quality to...

Organizations are headed by managers who are expected to lead their subordinates towards greater performance that meets or exceeds organizational goals. Depending on the situation, managers could employ democratic, autocratic or laissez-faire leadership styles to get organizational goal and...

Public utilities like electricity and water-supply services constitute the basic inputs of Small Business Enterprises (SBEs), and when provided in the required quantity and quality by the government could reduce the operating cost of business enterprises and also boost their overall performance....

The main thrust of the paper is to examine the nexus between Utility Service Quality (USQ) and organizational performance of SBEs. The study is conceptual in nature, and thus preceded by a thorough review of literatures on service quality and organizational performance. In the end, the study...

The Nigerian Global System for Mobile (GSM) telecommunication has witnessed rapid development in the last decade, following full deregulation and liberalization of the sector in 1999. The number of service providers as well as consumer subscription level has increased beyond imagination, thereby...

Service providing companies faced with stiff competition usually employ service quality strategy to attract, retain and grow profitable customers in a sustainable manner with attendant benefits such as increased customer satisfaction, market share, sales, and profitability. However, service...

Conceptual and empirical literature on entrepreneurship development in Nigeria has increased tremendously in the last decade (2007-2016) due to refocusing of government policies towards entrepreneurship skills acquisition (especially in the Nigerian tertiary institutions) and application to...

Islamic Banking provides unique banking services to the prospective customers which their counterpart conventional banks lacks, and thus increases the likelihood of consumers' preference for Islamic Banks irrespective of their religious affiliation. However, the reinvigoration of Islamic Banking...

Empirical literature on the application of market segmentation strategies by the private school proprietors in Nigeria and its likely impact on business performance are rather scarce. Thus, this study examined, among others, the effect of market segmentation strategies on business performance in...

There appear to be a wide presumption among the domestic and industrial consumers, that the electricity and water supplies and their accompanying services in Nigeria are poor and unsatisfactory. Yet, the service qualities of electricity services provided by Power Holding Company of Nigeria...