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-way Analysis of Variance (ANOVA) was used to examine the extent of TQM implementation in Indian service industries. The results … implementation. The proposed framework can help Indian service managers and practitioners to make the process of TQM implementation … effective by proper implementation of the identified set of TQM practices to gain maximum benefits and advantages of the TQM …
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The purpose of this paper is to examine the extent to which total quality management (TQM) practices have been implemented in Indian service industries. The research reports the findings of an empirical study conducted with a sample of 172 top and middle managers in Indian service industries....
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