Total quality management (TQM) and information technology (IT) have become essential features of Indian information and communication technology (ICT) organizations and are applied together for improving competitiveness and improved business performance. Hence, there is a need to study which TQM...

The rapid emergence of the ICT (Information Communication and Technology) industry gives the high quality services and products to the customers. Effective execution of TQM (Total Quality Management) and IT (Information Technology) together brings many profits in the Indian ICT industry....