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Customer satisfaction and switching intentions of banking services end-users in Montenegro

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Numerous research studies of the various companies' business practices indicate a strong relationship between customer satisfaction, as an overall positive response generated after the use of the specific product or service, and their intention to continue using the products/services of the...

Persistent link: https://www.econbiz.de/10014312309

An empirical study of customer satisfaction towards bank payment card service quality in Ho Chi Minh banking branches

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Customer-perceived internet banking service quality : a study in national capital region of India

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A study on customer's perception of online banking and e-service quality among Chennai customers

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Study of customers' satisfaction towards internet banking services

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Online banking adoption : a factor validation and satisfaction causation study in the context of Indian banking customers

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Internet banking services as tool of CRM : a study of customer satisfaction in the National Capital Region, Delhi

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E-banking service quality and customer satisfaction : an exploratory study on India

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From traditional banking to technology-enabled banking services in India : a study of bank customers' perceptive

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Effect of demographic variables on customer perceived internet banking service quality : empirical evidence from India

Gupta, Kamal K.; Bansal, Ipshita - In: Paradigm : the journal of Institute of Management Technology 15 (2011) 1/2, pp. 83-92

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