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The impact of corporate social responsibility on customer satisfaction, relationship maintenance and loyalty in the shipping industry

Shin, Youngran; Vinh Van Thai - In: Corporate social responsibility and environmental management 22 (2015) 6, pp. 381-392

Persistent link: https://www.econbiz.de/10011449703

Are customers willing to pay for corporate social responsibility? : a study of individual-specific mediators

Yuen, Kum Fai; Thai, Vinh V.; Wong, Yiik Diew - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 912-926

Persistent link: https://www.econbiz.de/10011581248

The effects of corporate ability and corporate social responsibility on winning customer support : an integrative examination of the roles of satisfaction, trust and identification

Xie, Yi - In: Global economic review 43 (2014) 1, pp. 73-92

Persistent link: https://www.econbiz.de/10010339714

The multiple mediation roles of trust and satisfaction in the effect of perceived corporate social responsibility on loyalty

Uslu, Abdullah; Şengün, Halil İbrahim - In: Business, mangagement and economics engineering : BMEE 19 (2021) 1, pp. 49-69

Purpose - This study aims at investigating the effect of corporate social responsibility perceptions of local people living in Diyarbakir on bank loyalty in terms of banking services and the mediator roles of trust and satisfaction in this effect. Research methodology - Cronbach’s Alpha...

Persistent link: https://www.econbiz.de/10012695343

Does corporate social responsibility influence customer loyalty in the Taiwan insurance sector? : the role of corporate image and customer satisfaction

Lee, Chen-Ying - In: Journal of promotion management : innovations in … 25 (2019) 1, pp. 43-64

Persistent link: https://www.econbiz.de/10012179012

Curvilinear effects of corporate social responsibility and benevolence on loyalty

Vlachos, Pavlos A.; Krepapa, Areti; Panagopoulos, … - In: Corporate reputation review : an international journal 16 (2013) 4, pp. 248-262

Persistent link: https://www.econbiz.de/10010202910

The mediating effects of service charge transparency on the relationship between corporate social responsibility and customer behaviour in Hong Kong’s retail banking sector

Tong, Canon; Wong, Anthony; Leung, Steven - In: Business and Economic Research : BER 3 (2013) 1, pp. 56-88

Persistent link: https://www.econbiz.de/10009779791

Effects of quality and corporate social responsibility on loyalty

Chomvilailuk, Rojanasak; Butcher, Ken - In: The service industries journal 34 (2014) 11/12, pp. 938-954

Persistent link: https://www.econbiz.de/10010394586

It's all good : corporate social responsibility reduces negative and promotes positive responses to service failures among value-aligned customers

Joireman, Jeff; Smith, Dustin; Liu, Richie L.; Arthurs, … - In: Journal of public policy & marketing : JPP & M ; an … 34 (2015) 1, pp. 32-49

Persistent link: https://www.econbiz.de/10011293445

Exploring the antecedents of hotel customer loyalty : a social identity perspective

Martínez García de Leaniz, Patricia; Rodríguez del … - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 1-23

Persistent link: https://www.econbiz.de/10010526384