The current paper argues that commercial banks have used the main developments in information and communication technologies of the last thirty years to specialize in both the creation and transmission of information. The ability to create financial information provides banks with an important...

Supply chain management (SCM) and total quality management (TQM) represent two parallel approaches to improving organizational performance. Previous studies have analyzed the SCM features impacting organizational performance independently of the design of TQM practices. Similarly, the recent...