external service quality (ESQ), under the existence of variables such as learning organization (LO), employee job satisfaction … as a main driver of their satisfaction and but not of their loyalty. Nevertheless, the findings showed that both employee … job satisfaction (EM_SAT) and employee loyalty (EM_LOY) have significant influences on ESQ as measured on the basis of …

by a large national bank. Our model allows customer and employee satisfaction to influence firm profitability by …

student satisfaction. The study explored the ways in which student satisfaction can be achieved with the use of customer … others, Parent relationship management has a positive impact on the students' willingness to recommend their universities to … strategies to achieve student satisfaction …

higher education and validate it with a sample of university students and to assess the concept of satisfaction in two …Purpose: The aim of this study is to review and summarize the main satisfaction scales used in publications about human … Resource Management and educational research, in order to adapt the satisfaction scales of the Job Diagnostic Survey (JDS) to …