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Generation Y's dining information seeking and sharing behavior on social networking sites : an exploratory study

Bilgihan, Anil; Peng, Cheng; Kandampully, Jay - In: International journal of contemporary hospitality management 26 (2014) 3, pp. 349-366

Persistent link: https://www.econbiz.de/10010358470

Customer loyalty : a review and future directions with a special focus on the hospitality industry

Kandampully, Jay; Zhang, Tingting Christina; Bilgihan, Anil - In: International journal of contemporary hospitality management 27 (2015) 3, pp. 379-414

Persistent link: https://www.econbiz.de/10011308466

What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain

Chuah, Stephanie Hui-wen; Marimuthu, Malliga; … - In: Journal of retailing and consumer services 36 (2017), pp. 124-136

Persistent link: https://www.econbiz.de/10011697928

Towards a unified customer experience in online shopping environments : antecedents and outcomes

Bilgihan, Anil; Kandampully, Jay; Zhang, Tingting Christina - In: International journal of quality and service sciences 8 (2016) 1, pp. 102-119

Persistent link: https://www.econbiz.de/10011558938

Linking servicescape and experiencescape : creating a collective focus for the service industry

Kandampully, Jay; Bilgihan, Anil; Amer, Sally Mohamed - In: Journal of service management 34 (2023) 2, pp. 316-340

Persistent link: https://www.econbiz.de/10014337954

Service transformation : how can it be achieved?

Kandampully, Jay; Bilgihan, Anil; Bujisic, Milos; … - In: Journal of business research : JBR 136 (2021), pp. 219-228

Persistent link: https://www.econbiz.de/10012663292

Toward holistic experience-oriented service innovation : co-creating sustainable value with customers and society

Kandampully, Jay; Bilgihan, Anil; Riel, Allard C. R. van; … - In: The Cornell hospitality quarterly 64 (2023) 2, pp. 161-183

Persistent link: https://www.econbiz.de/10014253093

Tourism in the South West : present possibilities and future projections

Kandampully, Jay - In: Journal of interdisciplinary economics 6 (1995) 3, pp. 169-181

Persistent link: https://www.econbiz.de/10001196890

Service management : the new paradigm in retailing

Kandampully, Jay - 2012

"Great retailers are great at service. No exceptions. This book offers a wealth of insight into delivering excellent retail service." ---Leonard L. Berry, Distinguished Professor of Marketing, N.B Zale Chair in Retailing and Market Leadership, Mays Business School, Texas A&M University "With a...

Persistent link: https://www.econbiz.de/10014415817

Experiential marketing to Gen Z : fine-tuning brand experience through virtual reality

Bogicevic, Vanja; Liu, Qing; Kandampully, Jay; Seo, Soobin - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 8, pp. 1424-1438

Persistent link: https://www.econbiz.de/10015192630