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The impact of corporate social responsibility on customer satisfaction, relationship maintenance and loyalty in the shipping industry

Shin, Youngran; Vinh Van Thai - In: Corporate social responsibility and environmental management 22 (2015) 6, pp. 381-392

Persistent link: https://www.econbiz.de/10011449703

Physical web atmospherics : utilising internet of things to conceptualise store atmosphere in omnichannel retailing

Lazaris, Chris; Vrechopoulos, Adam; Doukidis, Georgios I. - In: International journal of technology marketing : IJTMkt 12 (2017) 4, pp. 389-416

Persistent link: https://www.econbiz.de/10011862048

Proximity marketing in banking : lessons from retail and entertainment industries

Margulis, Anna; Levesque, Nataly; Boeck, Harold - In: International journal of technology marketing : IJTMkt 13 (2019) 3/4, pp. 401-427

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Linking CSR and brand performance through customer satisfaction, brand equity and corporate reputation : a mixed methods study of top Pakistani banks

Ul Hassan, Masood; Zeeshan Mahmood; Zaman, Samar - In: Pakistan journal of commerce and social sciences 16 (2022) 4, pp. 498-529

The basic aim of the study is to examine how and why the phenomenon of brand performance (BP) occurs within the Pakistani banking sector through the direct and indirect relationship(s) of corporate social responsibility (CSR) perceptions with customer satisfaction (CS), brand equity (BE), and...

Persistent link: https://www.econbiz.de/10013550259

Exploring the role of antecedents of product innovativeness and corporate social responsibility in extending customer citizenship behavior

Zuo, Wen; Mu, Tiantian; Majid, Ahmad Zuhairi Abdul; … - In: Economic research 35 (2022) 1,5, pp. 4759-4777

Persistent link: https://www.econbiz.de/10014393070

CSR as organization-employee relationship management strategy : a case study of socially responsible information technology companies in India

Dhanesh, Ganga S. - In: Management communication quarterly : an international … 28 (2014) 1, pp. 130-149

Persistent link: https://www.econbiz.de/10010228758

Curvilinear effects of corporate social responsibility and benevolence on loyalty

Vlachos, Pavlos A.; Krepapa, Areti; Panagopoulos, … - In: Corporate reputation review : an international journal 16 (2013) 4, pp. 248-262

Persistent link: https://www.econbiz.de/10010202910

Corporate social responsibility in business-to-business markets : how organizational customers account for supplier corporate social responsibility engagement

Homburg, Christian; Stierl, Marcel; Bornemann, Torsten - In: Journal of marketing 77 (2013) 6, pp. 54-72

Persistent link: https://www.econbiz.de/10010203365

The effect of corporate social responsibility on brand loyalty : the mediation role of brand image

He, Yuanqiong; Lai, Kin Keung - In: Total quality management & business excellence : an … 25 (2014) 3, pp. 249-263

Persistent link: https://www.econbiz.de/10010246006

The mediating effects of service charge transparency on the relationship between corporate social responsibility and customer behaviour in Hong Kong’s retail banking sector

Tong, Canon; Wong, Anthony; Leung, Steven - In: Business and Economic Research : BER 3 (2013) 1, pp. 56-88

Persistent link: https://www.econbiz.de/10009779791