Appointments in primary care are of two types: 1) prescheduled appointments, which are booked in advance of a given workday; and 2) same-day appointments, which are booked as calls come during the workday. The challenge for practices is to provide preferred time slots for prescheduled...

Consumer returns tend to be ignored when managers make ordering and pricing decisions. How does accounting for this growing factor affect ordering quantities, profits and supply chain coordination? We model and analyze both a wholesale-price contract and a buy-back contract between a...

Flexible capacity has been shown to be very effective to hedge against forecast errors at the investment stage. In a make-to-order environment, this flexibility can also be used to hedge against variability in customer orders in the short term. For that purpose, production levels must be...

We analyze the problem faced by companies that rely on TL (Truckload) and LTL (Less than Truckload) carriers for the distribution of products across their supply chain. Our goal is to design simple inventory policies and transportation strategies to satisfy time varying demands over a finite...