Information technology is at the centre of today’s business environment. The increasing importance of e-commerce and the integration of information systems in all areas of a business means it is crucial for managers to understand and implement IS (information systems). This major text, now in...

This paper presents a case study of the use of business‐process simulation within the context of a business‐process‐reengineering approach to change. The process‐based change methodology provides context to the simulation technique in that it connects the aims of a business‐process...

Business process simulation (BPS) is used to evaluate the effect of the redesign of a police road traffic accident (RTA) reporting system. The new system aims to provide timely statistical analysis of traffic behaviour to government bodies and to enable more effective utilisation of traffic...

Purpose The purpose of this paper is to explore the use of a hybrid enterprise resource planning (ERP) system, combining an ERP system with enterprise social software (ESS). The study will provide a critical assessment of the implementation of this process technology. Design/methodology/approach...

Purpose: The purpose of this paper is to provide a contribution to the area of behavioural operations management (OM) by identifying key challenges in the use of discrete-event simulation (DES) to model people’s behaviour in OM. Design/methodology/approach: A systematic literature review...

A structured approach to process improvement is described in the context of the human resources division of a UK police force. The approach combines a number of established techniques of process improvement such as the balanced scorecard and process mapping with a scoring system developed to...

This paper describes a project aimed at assessing the experience of a virtual learning environment (VLE) among students studying courses in operations management. The project was supported by the Higher Education Funding Council for England (HEFCE) under its Teaching Quality Enhancement Fund...

Purpose – To provide an example of the use of system dynamics within the context of a discrete‐event simulation study. Design/methodology/approach – A discrete‐event simulation study of a production‐planning facility in a gas cylinder‐manufacturing plant is presented. The case study...

Presents an assessment of the use of simulation modelling to assist in business process reengineering projects. Considers the relevance of the simulation technique to modelling business systems and relates its use to the main stages of a reengineering project. Presents a case study of the use of...