//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The social significance of AI...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Consumer behaviour
107,392
Konsumentenverhalten
104,948
Relationship marketing
31,713
Beziehungsmarketing
31,054
Electronic Commerce
26,902
E-commerce
25,076
Einzelhandel
19,539
Theorie
18,698
Theory
18,507
Customer satisfaction
17,239
Retail trade
16,957
Online-Handel
15,981
Online retailing
15,932
Kundenzufriedenheit
15,643
Service quality
10,422
Brand management
10,155
Dienstleistungsqualität
10,140
Markenführung
10,101
Social Web
10,076
Social web
10,072
Deutschland
9,974
Germany
8,860
Brand image
8,530
Markenimage
8,483
Online-Marketing
7,989
Internet marketing
7,928
Markenartikel
7,389
Brand
7,363
USA
7,258
Internet
7,159
United States
6,789
Marketingmanagement
6,017
Marketing management
5,970
Experiment
5,821
Werbewirkung
5,188
Advertising effects
5,144
Emotion
5,100
Vertrauen
4,948
Lieferantenmanagement
4,933
Supplier relationship management
4,930
more ...
less ...
Online availability
All
Undetermined
61,421
Free
40,853
CC license
3,546
Type of publication
All
Article
116,402
Book / Working Paper
60,569
Journal
566
Other
55
Type of publication (narrower categories)
All
Article in journal
92,617
Aufsatz in Zeitschrift
92,617
Graue Literatur
13,811
Non-commercial literature
13,811
Aufsatz im Buch
13,808
Book section
13,808
Working Paper
11,010
Arbeitspapier
10,308
Hochschulschrift
5,544
research-article
4,363
Thesis
3,934
Collection of articles of several authors
2,869
Sammelwerk
2,869
Aufsatzsammlung
1,957
Case study
1,286
Fallstudie
1,286
Konferenzschrift
1,059
Conference paper
1,020
Konferenzbeitrag
1,020
Bibliografie enthalten
733
Bibliography included
733
Dissertation u.a. Prüfungsschriften
671
Lehrbuch
602
Amtsdruckschrift
546
Government document
546
Conference proceedings
513
Textbook
508
Collection of articles written by one author
433
Sammlung
433
Article
405
Ratgeber
392
Guidebook
358
conceptual-paper
320
review-article
299
Reprint
293
case-report
273
Statistik
267
review
224
Handbook
214
Handbuch
214
more ...
less ...
Language
All
English
154,552
German
18,452
Undetermined
3,222
French
635
Polish
201
Spanish
177
Italian
166
Russian
126
Swedish
75
Dutch
60
Danish
51
Hungarian
39
Portuguese
34
Finnish
32
Norwegian
31
Romanian
30
Lithuanian
20
Czech
16
Ukrainian
15
Croatian
14
Slovak
12
Bulgarian
7
Slovenian
7
Chinese
7
Japanese
6
Serbian
6
Arabic
5
Multiple languages
4
Bosnian
3
Indonesian
3
Malay (macrolanguage)
3
Turkish
3
Modern Greek (1453-)
2
Korean
2
Vietnamese
2
Bengali
1
Kazakh
1
Macedonian
1
Albanian
1
more ...
less ...
Author
All
Homburg, Christian
177
Han, Heesup
173
Mattila, Anna S.
153
Bruhn, Manfred
152
Bauer, Hans H.
149
Belk, Russell W.
140
Huber, Frank
139
Grewal, Dhruv
134
Herrmann, Andreas
128
Phau, Ian
122
Law, Rob
121
Wiedmann, Klaus-Peter
120
Grunert, Klaus G.
118
Sheth, Jagdish N.
117
Swoboda, Bernhard
116
Dwivedi, Yogesh K.
114
Verhoef, Peter C.
113
Kumar, V.
110
Loureiro, Sandra Maria Correia
98
Septianto, Felix
96
Thaichon, Park
95
Walsh, Gianfranco
95
Khare, Arpita
94
Lusk, Jayson L.
94
Woodside, Arch G.
93
Wansink, Brian
92
Agarwal, Sumit
91
Gierl, Heribert
89
Foxall, Gordon R.
88
Rudolph, Thomas
88
Usman, Osly
86
Kollmann, Tobias
85
Bagozzi, Richard P.
84
Laroche, Michel
84
Skiera, Bernd
84
Spiller, Achim
84
Hollebeek, Linda D.
83
Paul, Justin
82
Heinemann, Gerrit
81
Chintagunta, Pradeep K.
80
more ...
less ...
Institution
All
National Bureau of Economic Research
806
Springer Fachmedien Wiesbaden
273
IGI Global
233
OECD
185
European Commission / Directorate-General for Justice and Consumers
114
European Commission / Joint Research Centre
87
Verlag Dr. Kovač
58
Books on Demand GmbH <Norderstedt>
55
Organisation for Economic Co-operation and Development
54
London Economics
50
Edward Elgar Publishing
48
Europäische Kommission
48
IPSOS
47
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
45
American Marketing Association
42
European Parliament / Directorate-General for Internal Policies of the Union
42
Consumers, Health, Agriculture and Food Executive Agency
40
International Energy Agency
40
World Bank Group
40
Information Resources Management Association
39
European Commission / Directorate-General for Health and Food Safety
38
Nomos Verlagsgesellschaft
37
European Commission / Directorate-General for Communications Networks, Content and Technology
34
UNCTAD
33
Deloitte consortium
32
European Association of Agricultural Economists - EAAE
28
GFK
28
Institut für Demoskopie Allensbach
26
European Centre for the Development of Vocational Training
25
Friedrich-Schiller-Universität Jena
25
Institut für Handelsforschung <Köln>
25
World Bank
24
Deutsche Bank <Frankfurt am Main> / Research
23
European Commission / Directorate-General for Taxation and Customs Union
23
Nordic Council of Ministers
23
Europäische Kommission / Gemeinsame Forschungsstelle
22
INSEAD
22
Universität Mannheim
22
European Commission / Directorate-General for the Information Society and Media
21
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
20
more ...
less ...
Published in...
All
Journal of business research : JBR
3,101
Journal of retailing and consumer services
2,821
International journal of hospitality management
1,358
International journal of consumer studies
966
Psychology & marketing
958
SpringerLink / Bücher
846
NBER working paper series
803
Industrial marketing management : the international journal for industrial and high-tech firms
708
Tourism management : research, policies, practice
680
Journal of retailing
661
Management science : journal of the Institute for Operations Research and the Management Sciences
647
Asia Pacific journal of marketing and logistics
644
Journal of consumer research : JCR ; an interdisciplinary bimonthly
639
NBER Working Paper
616
European Journal of Marketing
593
Working paper / National Bureau of Economic Research, Inc.
577
European journal of operational research : EJOR
551
International journal of contemporary hospitality management
537
Journal of travel and tourism marketing
533
Journal of marketing
528
Journal of the Academy of Marketing Science
525
Marketing science
524
The journal of product & brand management
521
The service industries journal
512
The journal of services marketing
511
International journal of production economics
508
Technological forecasting & social change : an international journal
493
International Journal of Retail & Distribution Management
486
European journal of marketing : EJM
472
Journal of Consumer Marketing
472
The international review of retail, distribution and consumer research
472
Journal of marketing research : JMR
468
Journal of marketing management : MM
464
The journal of brand management : an international journal
449
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
443
Marketing letters : a journal of research in marketing
439
International journal of retail & distribution management
438
Cogent business & management
426
Journal of Services Marketing
413
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
410
more ...
less ...
Source
All
ECONIS (ZBW)
164,731
Other ZBW resources
5,744
USB Cologne (EcoSocSci)
3,845
RePEc
1,590
EconStor
1,209
BASE
319
OLC EcoSci
80
USB Cologne (business full texts)
67
ArchiDok
7
more ...
less ...
Showing
1
-
10
of
177,592
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
How to measure post-purchase customer experience in online retailing? : a scale development study
Kumar, Amresh
;
Anjaly, Bhawna
- In:
International journal of retail & distribution management
45
(
2017
)
11
,
pp. 1277-1297
Persistent link: https://www.econbiz.de/10011815717
Saved in:
2
Using unlabeled data mining to detect customer perceptions of undefined commodity problems
Wu, Yiqiong
;
Zhu, Qing
;
Liu, Shan
;
Zhang, Fan
;
Wang, Linbo
- In:
International journal of services technology and …
27
(
2021
)
3
,
pp. 209-228
Persistent link: https://www.econbiz.de/10012594219
Saved in:
3
Understanding how customer interaction drives e-loyalty during returns handling in online retailing
Li, Mingfang
;
Choudhury, Askar
;
Zhang, Na
- In:
Journal of research in interactive marketing : …
19
(
2025
)
4
,
pp. 590-607
Persistent link: https://www.econbiz.de/10015416717
Saved in:
4
Online customer service and retail type-product congruence
Suryandari, Retno Tanding
;
Paswan, Audhesh K.
- In:
Journal of retailing and consumer services
21
(
2014
)
1
,
pp. 69-76
Persistent link: https://www.econbiz.de/10010233537
Saved in:
5
The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan
;
Ray, Daniel
;
Trendel, Olivier
;
Van …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
Saved in:
6
The effects of two-way communication and chat service usage on consumer attitudes in the e-commerce retailing sector
Mero, Joel
- In:
Electronic markets : the international journal on …
28
(
2018
)
2
,
pp. 205-217
Persistent link: https://www.econbiz.de/10011890102
Saved in:
7
Blueprint for retail website design : attracting and retaining millennial online shoppers
Wright, Linda Berns
;
Haug, James C.
;
Huckabee, Allen
- In:
Journal of internet commerce
18
(
2019
)
2
,
pp. 170-196
Persistent link: https://www.econbiz.de/10012179574
Saved in:
8
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
9
Effects of online retailer after delivery services on repurchase intention : an empirical analysis of customers' past experience and future confidence with the retailer
Javed, Muhammad Kashif
;
Wu, Min
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012238377
Saved in:
10
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
1
2
3
4
5
6
7
8
9
10
11
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->