Tran, Trang P.; Muldrow, Adrienne; Ho, Khanh Ngoc Bich - In: Journal of Consumer Marketing 38 (2020) 1, pp. 1-14
Purpose: This paper aims to test a theory-driven model reflecting the effects of perceived personalization on consumer–brand relationships on social media. Design/methodology/approach: The conceptual model is empirically tested through two studies using partial least squares-structural...