Chapter 1: Business Ethics -- Chapter 2: Environmental Fraud -- Chapter 3: Improper Competitive Advantage -- Chapter 4: The Age of Green -- Chapter 5: The Automotive Industry Under Suspicion -- Chapter 6: Dieselgates – VW, FCA, Renault, and PSA -- Chapter 7: Not a “Privilege”:...

Purpose: The study investigates the interaction of sustainability dimensions in supply chains. Along with the analysis of sustainability trade-offs (i.e. prioritizing one dimension to the sacrifice of others), we develop and test the concept of cross-insurance mechanism (i.e. meeting of one...

Purpose: The study investigates supply chain leaders’ initiatives to support their partners in the early stages of the coronavirus disease-2019 (COVID-19) pandemic, identifying measures taken to increase supply chain resilience and their impact on the quality of supply chain relationships....

Purpose Services marketing research continues to be largely focused on firms’ reactive interactions for recovering from service failure rather than on proactive customer interactions that may prevent service failure from occurring in the first place. Building on previous studies that assess...