In consumer-to-consumer online platforms that enable selling (e.g., eBay, Taobao) or sharing (e.g., Airbnb, Uber) of goods and services, information asymmetry between providers (e.g., sellers, hosts, drivers) and consumers (e.g., buyers, guests, passengers) pose challenges. Such platforms...

Despite the rising importance and economy-wide effects of online platforms, the paucity of cross-country comparable data still hampers understanding of the structural and policy determinants of their diffusion. This study contributes to the understanding of multi-sided online platforms in three...

An increasing amount of research papers is devoted in modeling Web functions. This effort is coming from many diverse disciplines like Computer Science, Economics, Mathematics, Social studies and others. At this stage, a set of definitions concerning the basic Web functions is needed in order to...

With the proliferation of social media, questions have begun to emerge about its role in providing marketing insights. In this research, we investigate the potential to “listen in” on social media conversations as a means of inferring brand sentiment. Our analysis employs data collected from...

We explore how the three dimensional (3D) technologies on the Internet, implemented as virtual worlds, can be used to deliver e-service. Our aim is to study how this 3D medium differs from the traditional 2D websites and how this can be exploited to deliver online service. We set up a field...