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Customer gratitude expressions and FLEs' prosocial behavior : insights from delighted customers

Tremblay, Michel - In: The journal of services marketing 38 (2024) 7, pp. 857-871

Persistent link: https://www.econbiz.de/10015110630

Humor in teams : multilevel relationships between humor climate, inclusion, trust, and citizenship behaviors

Tremblay, Michel - In: Journal of business and psychology 32 (2017) 4, pp. 363-378

Persistent link: https://www.econbiz.de/10011734936

Is seeing eye to eye always beneficial? : how and when (dis)agreement on service climate influences store turnover and sales performance

Tremblay, Michel - In: Journal of service research 23 (2020) 1, pp. 70-86

Persistent link: https://www.econbiz.de/10012183604

How, why, and when high-involvement work systems are related to OCB : a multilevel examination of the mediating role of POS and of the moderating role of organizational structures

Tremblay, Michel - In: Group & organization management : an international journal 44 (2019) 3, pp. 611-651

Persistent link: https://www.econbiz.de/10012053495

How, when, and why do stores' humor climates affect retail customer purchase?

Tremblay, Michel - In: Journal of marketing theory and practice : JMTP 31 (2023) 4, pp. 434-449

Persistent link: https://www.econbiz.de/10014426270

Relationship conflict in stores : a longitudinal study of intra-store conflict on salespeople’s helping, customer-oriented behavior, and customer purchase behavior

Tremblay, Michel - In: Journal of personal selling & sales management : JPSSM 43 (2023) 2, pp. 128-145

Persistent link: https://www.econbiz.de/10014293086

The interplay between helping behavior and absenteeism in teams : a longitudinal examination of their reciprocal relationship in a public organization

Tremblay, Michel - In: Public personnel management 53 (2024) 3, pp. 351-376

Persistent link: https://www.econbiz.de/10015166903

The Role of Country and the Effectiveness of Compensation Strategies in Technology-Intensive Firms

Tremblay, Michel; Chênevert, Denis - Centre Interuniversitaire de Recherche en Analyse des … - 2003

The purpose of this study was to examine the role of country and technological intensity in the choice of compensation policies, and the influence of such policies on market performance and turnover in high and low technological intensity firms. Using a survey of 602 large firms in three...

Persistent link: https://www.econbiz.de/10005417546

The Moderating Effect of Job Characteristics on Managers' Reactions to Career Plateau

Roger, Alain; Tremblay, Michel - Centre Interuniversitaire de Recherche en Analyse des … - 1998

This study analyzes the impact of career plateau and job characteristics on people's attitudes or behaviors, but it also extends the traditional field of research on career plateau by taking into account the influence of factors linked to job characteristics on the relationship between career...

Persistent link: https://www.econbiz.de/10005417550

The Role of Organizational Justice in Pay and Employee Benefit Satisfaction, and Its Effects on Work Attitudes

Balkin, David B.; Sire, Bruno; Tremblay, Michel - Centre Interuniversitaire de Recherche en Analyse des … - 1998

The objective of our study is to provide a complementary approach with regard to organizational justice in the domain of compensation. It presents research undertaken on a sample of six hundred employees in three different Canadian organizations. The results reveal that employees distinguish...

Persistent link: https://www.econbiz.de/10005417554

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