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Online shopping dynamics influencing customer : Amazon vs. Alibaba

Mishra, Saniya - In: Asia-Pacific journal of management research and innovation 18 (2022) 3/4, pp. 145-151

Persistent link: https://www.econbiz.de/10014246912

Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan

Hsu, Li-chun; Wang, Kai-yu; Chih, Wen-hai - In: The service industries journal 33 (2013) 11, pp. 1026-1050

Persistent link: https://www.econbiz.de/10010126458

Empirical study on multi-channel service quality and customer loyalty of retailers

Yong-zhi, Qi - In: Journal of electronic commerce in organizations : the … 12 (2014) 4, pp. 1-12

Persistent link: https://www.econbiz.de/10010506943

Wholesale pricing or agency pricing on online retail platforms : the effects of customer loyalty

Chen, Lin; Nan, Guofang; Li, Minqiang - In: International journal of electronic commerce : IJEC 22 (2018) 4, pp. 576-608

Persistent link: https://www.econbiz.de/10011932699

The effect of customer experience of trust and e-service quality on customer loyalty with customer satisfaction as a research mediation variable in Tokopedia e-commerce : a study case on new students in East Java

Silviana, Nurfirda Sofia; Rofiaty; Puspaningrum, Astrid - In: International Journal of Research in Business and … 11 (2022) 6, pp. 600-608

Persistent link: https://www.econbiz.de/10013445121

Study of e-services quality and customer loyalty : a moderated mediation model of perceived switching cost and e-satisfaction

Deepika; Singh, Shashank Vikram Pratap; Sumanjeet Singh; … - In: International journal of business information systems : … 43 (2023) 4, pp. 528-541

Persistent link: https://www.econbiz.de/10014336896

Impact of e-trustmark reputation on customer loyalty and online purchase intentions: empirical evidence from an emerging country

Quan Hong Nguyen; Tho Thi Anh Nguyen; Linh Thuy Nguyen; … - In: International journal of electronic business : IJEB 18 (2023) 4, pp. 466-492

Persistent link: https://www.econbiz.de/10014439824

Changes in the digital world : an explanatory analysis of the key factors linked to virtual interactivity

Villar-Guevara, Miluska; García-Salirrosas, Elizabeth … - In: Administrative Sciences : open access journal 15 (2025) 7, pp. 1-25

Virtual interactivity in marketing has evolved significantly in recent decades, becoming an essential tool for effectively connecting with consumers in digital environments. Through interactive digital platforms, brands can generate a two-way dialogue with their customers, allowing them to...

Persistent link: https://www.econbiz.de/10015436040

Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing

Kamble, Aakash Ashok; Walvekar, Shubhangi - In: International journal of business information systems : … 32 (2019) 1, pp. 56-72

Persistent link: https://www.econbiz.de/10012154594

Customer relationship management and the impact of e-coupons on B2C retail markets

Smith, Alan D.; Shock, James R.; Beaves, Robert - In: International journal of business information systems : … 30 (2019) 2, pp. 203-231

Persistent link: https://www.econbiz.de/10012037773