The purpose of the current research is to develop a strategic service quality focused framework in a Greek Academic Department, translating its service quality (SQ) gaps into specific strategic directions from a “student-focused” perspective. The research is separated in two parts and...

The present paper aims to provide the reader with a clear insight of how the implementation of the Balanced Scorecard (BSC) in a private courier company could facilitate its performance, when considering to its current and future goals. For that reason, the research will attempt to present the...

The present paper makes a significant effort to introduce and eventually build the appropriate Balanced Scorecard (BSC) for the specific Gas Company of Greece. As the latter is a complex organisation several management tools are considered important for the most accurate development of BSC as a...

In this research, proposed a new method to evaluate borrowers’ credit risk and quality of financial statements information provided. We use qualitative and quantitative criteria to measure the quality and the reliability of its credit customers. Under this statement we evaluate 35 features...