Problem definition: Social media has emerged as an essential channel to disseminate quality information to consumers in a variety of service settings. Its influence has recently spread to healthcare services, for which government report cards have long been established to disclose standardized...

During the 2000s, over a dozen U.S. states passed laws that prohibit health care employers from mandating overtime for nurses. Using a nationwide panel dataset from 2004 to 2012, we find that these mandatory overtime laws reduced the service quality of nursing homes, as measured by an increase...

Models of horizontal integration typically describe a tradeoff between multi-unit efficiencies and managerial agency costs. In extreme cases where managers cannot be incented contractually private ownership is thought to be the primary organizational substitute. In this paper we explore...

Purpose The purpose of this paper is to present a wall-climbing robot platform for heavy-load with negative pressure adsorption, which could be equipped with a six-degree of freedom (DOF) collaborative robot (Cobot) and detection device for inspecting the overwater part of concrete bridge...