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Company's performance self-assessment (COPSA) among facilities outsourcing firms in Malaysia : a focus on service delivery
Abdul Hamid Mar Iman; Douglas, Muhammad Umbugala; Ali, … - In: International journal of strategic property management 19 (2015) 3, pp. 283-296
Persistent link: https://www.econbiz.de/10011545059
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Crowdsourcing Accountability : ICT for Service Delivery
Grossman, Guy - 2017
We examine the effect on service delivery outcomes of a new information communication technology (ICT) platform that allows citizens to send free and anonymous messages to local government officials, thus reducing the cost and increasing the efficiency of communication about public services. In...
Persistent link: https://www.econbiz.de/10012948897
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Praxishandbuch Change-Management : Einsatzfelder, Grenzen und Chancen
Kuhnert, Jan (ed.); Teuber, Stephan (ed.) - 2008
Persistent link: https://www.econbiz.de/10003438503
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Controlling kooperativer Wertschöpfungsnetzwerke von IT-Dienstleistern
Albrecht, Nico - 2010
Persistent link: https://www.econbiz.de/10008759059
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Value creation through co-opetition in service networks
Conte, Tobias Daniel - 2010
Persistent link: https://www.econbiz.de/10008696932
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Evaluation of outsourcing development in the service sector
Dudė, Ugnė; Žitkienė, Rima; Jurevičienė, Daiva; … - In: Economies : open access journal 9 (2021) 2, pp. 1-19
The global pandemic has affected all sectors and disrupted not only supply chains but also had a particular impact on … the range of services provided and the whole service sector. Outsourcing is used to adapt to business environment changes …. However, in the scholarly literature, outsourcing of services is analysed as a complementary part of the manufacturing process …
Persistent link: https://www.econbiz.de/10012504274
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The impact of digitalisation on organisations : a review of the empirical literature
Bouncken, Ricarda B.; Qiu, Yixin - In: International journal of entrepreneurial venturing : IJEV 13 (2021) 6, pp. 600-631
Persistent link: https://www.econbiz.de/10012939859
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Outsourcing : impact of IT on India's intellectual capacity and educational ecosystem
Shanker, Ujala; Upadhyay, Shailesh - In: International journal of technology, policy and … 15 (2015) 4, pp. 297-310
Persistent link: https://www.econbiz.de/10011499799
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Buyer-seller interaction in facility services : emerging paradoxes in the outsourcing approach of Italian municipalities
Guercini, Simone; Ranfagni, Silvia - In: Journal of service theory and practice : JSTP 25 (2015) 2, pp. 162-180
Persistent link: https://www.econbiz.de/10011297509