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1
Timeliness, transparency, and trust : a framework for managing online customer complaints
Stevens, Jennifer L.
;
Spaid, Brian I.
;
Breazeale, Michael
; …
- In:
Business horizons
61
(
2018
)
3
,
pp. 375-384
Persistent link: https://www.econbiz.de/10011866294
Saved in:
2
Stressor effects of negative online reviews on anger and burnout in the restaurant industry
Weber, Karin
;
Bradley, Graham L.
;
Sparks, Beverley
- In:
International journal of contemporary hospitality management
29
(
2017
)
11
,
pp. 2847-2866
Persistent link: https://www.econbiz.de/10011799921
Saved in:
3
From Social Media to E-Commerce : mitigating the Impact of negative online reviews through influencer inoculation messages
Feng, Yang
;
Xie, Quan
;
Chen, Huan
- In:
Journal of promotion management : innovations in …
31
(
2025
)
2
,
pp. 211-238
Persistent link: https://www.econbiz.de/10015339325
Saved in:
4
How to respond to negative online reviews : language style matters
Zhang, Shu
;
Su, Lixun
;
Zhuang, Weiling
;
Babin, Barry J.
- In:
Journal of service theory and practice
34
(
2024
)
4
,
pp. 598-620
Persistent link: https://www.econbiz.de/10015055440
Saved in:
5
Consistent comments and vivid comments in hotels' online information adoption : which matters more?
Liu, Huiyue
;
Peihan, Guo
;
Haiwen, Yin
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014227655
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6
Anxiety and ephemeral social media use in negative eWOM creation
Wakefield, Lane T.
;
Wakefield, Robin L.
- In:
Journal of interactive marketing : a quarterly …
41
(
2018
),
pp. 44-59
Persistent link: https://www.econbiz.de/10011844931
Saved in:
7
The discourse of online consumer reviews
Vásquez, Camilla
-
2014
-
1. publ.
Persistent link: https://www.econbiz.de/10010365700
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8
Giving power to those having less power : NGOs, YouTube and virality
Avgeropoulou, Aikaterini
;
Melanthiou, Yioula
- In:
Journal for global business advancement : JGBA
14
(
2021
)
4
,
pp. 520-540
Persistent link: https://www.econbiz.de/10012693775
Saved in:
9
Effectiveness of social network sites for influencing consumer purchase decisions
Verma, Sanjeev
- In:
International journal of business excellence
6
(
2013
)
5
,
pp. 624-634
Persistent link: https://www.econbiz.de/10010231592
Saved in:
10
Market mavens in social media : examining young Chinese consumers' viral marketing attitude, eWOM motive, and behavior
Yang, Hongwei Chris
- In:
Journal of Asia Pacific business
14
(
2013
)
2
,
pp. 154-178
Persistent link: https://www.econbiz.de/10009754669
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