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Electronic service quality (e-...
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76
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68
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67
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64
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63
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63
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63
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62
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61
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Electronic commerce research
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International journal of production economics
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Journal of Services Marketing
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Journal of hospitality marketing & management
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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Asia Pacific journal of marketing and logistics
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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ECONIS (ZBW)
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RePEc
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USB Cologne (EcoSocSci)
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date (newest first)
date (oldest first)
1
E-services quality : development of a hierarchical model
Blut, Markus
- In:
Journal of retailing
92
(
2016
)
4
,
pp. 500-517
Persistent link: https://www.econbiz.de/10011629507
Saved in:
2
Measuring e-service quality : a review of literature
Shankar, Amit
;
Datta, Biplab
- In:
International journal of services technology and …
26
(
2020
)
1
,
pp. 77-100
Persistent link: https://www.econbiz.de/10012503465
Saved in:
3
E-service quality : development and validation of the scale
Kaur, Baljit
;
Kaur, Jasveen
;
Pandey, Shivendra Kumar
; …
- In:
Global business review
24
(
2023
)
5
,
pp. 953-971
Persistent link: https://www.econbiz.de/10014432468
Saved in:
4
Extending E-S-QAUL with hedonic dimensions to measure the quality of internet travel services and its effects on perceived value, loyalty and switching barriers
Santouridis, Ilias
;
Krikoni, Eirini
- In:
International journal of technology marketing : IJTMkt
11
(
2016
)
3
,
pp. 301-318
Persistent link: https://www.econbiz.de/10011628238
Saved in:
5
A bibliometric analysis of trends in electronic service quality research over two decades
Mahadevan, Kala
;
Joshi, Sujata
- In:
International journal of integrated supply management : …
14
(
2021
)
2
,
pp. 131-166
Persistent link: https://www.econbiz.de/10012598956
Saved in:
6
E-service quality : a meta-analytic review
Blut, Markus
;
Chowdhry, Nivritiv
;
Mittal, Vikas
;
Brock, …
- In:
Journal of retailing
91
(
2015
)
4
,
pp. 679-700
Persistent link: https://www.econbiz.de/10011422466
Saved in:
7
Online shopping experience in India : an examination of consumers world
Dutt, Maani
;
Singh, Anurupa B.
;
Joshi, Ambrish
- In:
International journal of business excellence : IJBEX
21
(
2020
)
3
,
pp. 378-393
Persistent link: https://www.econbiz.de/10012250654
Saved in:
8
Simultaneous
measurement
of quality in different online services
Barrera, Ramón Barrera
;
Carrión, Gabriel Cepeda
- In:
The service industries journal
34
(
2014
)
2
,
pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
Saved in:
9
E-commerce research models : a systematic review and identification of the determinants to success
Ogunmola, Gabriel
;
Kumar, Vikas
- In:
International journal of business information systems : …
43
(
2023
)
1
,
pp. 87-106
Persistent link: https://www.econbiz.de/10014307420
Saved in:
10
A study on customer's perception of online banking and e-service quality among Chennai customers
Kumar, G.
;
Shenbagaraman, V. M.
- In:
International journal of business excellence
11
(
2017
)
1
,
pp. 72-94
Persistent link: https://www.econbiz.de/10011710582
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