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Customer perception regarding Sharī'ah compliance of Islamic banking sector of Pakistan

Saqib, Lutfullah; Farooq, Mohammed Aitisam; Zafar, … - In: Journal of Islamic accounting and business research : JIABR 7 (2016) 4, pp. 282-303

Persistent link: https://www.econbiz.de/10011624563

Customer perceived service quality and loyalty in Islamic banks : a collectivist cultural perspective

Kashif, Muhammad; Rehman, Mohsin Abdur; Pilelienė, Lina - In: The TQM journal : the international review of … 28 (2016) 1, pp. 62-78

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Bank Service Quality on Customer Satisfaction, Loyalty : A Study Based on Islamic Banks in Pakistan

Shaikh, Rabia - 2019

sample of 250 respondents were collected from the Islamic Banking customers in Karachi, Pakistan. SERVPERF model were used to …

Persistent link: https://www.econbiz.de/10012871331

Islamic banking and customer satisfaction in Pakistan : evidence from internal and external customers

Jawaid, Syed Tehseen; Siddiqui, Aamir Hussain; Kanwal, Rabia - In: Journal of Islamic marketing 14 (2023) 2, pp. 435-464

Persistent link: https://www.econbiz.de/10013536397

The effect of logistic service quality on customer satisfaction and loyalty using kansei engineering during the COVID-19 pandemic

Restuputri, Dian Palupi; Indriani, Tri Ratna; Masudin, Ilyas - In: Cogent business & management 8 (2021) 1, pp. 1-35

during the COVID-19 pandemic and customer trust as a moderating variable. In this study, the service quality consists of … of Kansei in this study will provide a different perspective to describe customer services during the COVID-19 pandemic. …

Persistent link: https://www.econbiz.de/10012661363

Exploring international customers' luxury service experiences during the COVID-19 pandemic

Hong, EunPyo; Ahn, Jiseon - In: Tourism and hospitality research : THR 24 (2024) 4, pp. 535-547

Persistent link: https://www.econbiz.de/10015175604

Customer experience management strategies in upscale restaurants : lessons from the Covid-19 pandemic

Bonfanti, Angelo; Vigolo, Vania; Yfantidou, Georgia; … - In: International journal of hospitality management 109 (2023), pp. 1-15

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Telecommunications service quality, customer satisfaction and customer loyalty in pandemic times

Abd-Elrahman, Abd-Elrahman Hassanein - In: Management research review 46 (2023) 8, pp. 1112-1131

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Hotel reviews during the pandemic : encouraging repeat customers to "speak up" through management response

Wang, Nan; Teo, Thompson Sian Hin; Liu, Shan; Lim, … - In: International journal of hospitality management 120 (2024), pp. 1-10

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Saving the hotel industry : strategic response to the COVID-19 pandemic, hotel selection analysis, and customer retention

Kim, Jinkyung Jenny; Han, Heesup - In: International journal of hospitality management 102 (2022), pp. 1-11

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